SHIPPING POLICY

The Roasted Nut  ships to most locations across all Canadian Provinces including all major cities and urban areas. Shipping is not available in some northern areas or remote locations.

Due to significant increases in order volumes, some cities may experience slight delays in delivery. You will receive a confirmation e-mail with tracking details once your order has shipped.

All orders above $60 before taxes will be shipped free of charge domestically within the province of Ontario, or $150 before taxes to all other provinces . Order Values below these amount are subject to Canada Post rates , or Carrier rates used to ship outside of Canada.

Minimum shipping fee of $10 for orders less than $60 in Ontario will be charged.

We will cover shipping costs where we are able to, but, unfortunately, we are no longer able to offer uncapped free shipping on all orders. If you see a shipping cost on your order, that is the amount after we’ve subsidized as much as we were able to cover.

The Roasted Nut is committed to reducing shipping costs wherever possible and we regularly review rates with our carrier to ensure we get your favourite Nuts and Nut Butters to you for the lowest possible cost.

If you live in a house and you are not home for your delivery, your package will be left on your front step. If you live in an apartment, our courier must be let into your building to drop off your package. Our couriers cannot leave packages outside of apartment buildings.

Delivery Address Accuracy :

In order for prompt delivery, please provide a complete street address with a postal code, apartment number, and buzzer (if relevant). The Roasted Nut does not take any responsibility for packages that might be misdirected, delayed, or lost due to an incorrect address. We are also not responsible for additional shipping charges that result from an inaccurate or incomplete address. Although it is the customer’s responsibility to provide accurate shipping information, we will do our best to contact you if a problem with a shipping address occurs.

RETURN POLICY

Returns 
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some types of goods are exempt from being returned.

Additional non-returnable items:
- Gift cards
- Gift Boxes

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
-Product which has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@theroastednutcompany.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@theroastednutcompany.com and send your item to: The Roasted Nut Inc, 768 Queen Street West, Toronto ON M6J 1E9, Canada.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: The Roasted Nut Inc, 768 Queen Street West, Toronto ON M6J 1E9, Canada

Unless your product arrived damaged or in a non satisfactory condition, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.